Accessibility Statement

Twists & Locs Salon is committed to ensuring that our website and salon services are accessible to everyone, including individuals with disabilities. We believe that every person deserves to feel welcome, informed, and cared for — and that commitment extends to the digital experience we provide.

Our Commitment

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, auditory, physical, speech, cognitive, and neurological disabilities.

Measures We Have Taken

To support accessibility on our website, we have taken the following steps:

• Used semantic HTML to ensure content is properly structured for screen readers and assistive technologies.
• Provided descriptive alt text for all meaningful images throughout the site.
• Ensured sufficient color contrast between text and background elements to aid readability.
• Designed the site to be navigable by keyboard without requiring a mouse.
• Used legible font sizes and clear typographic hierarchy throughout all pages.
• Ensured all forms (including our contact and booking forms) include properly labeled fields.
• Made the website fully responsive so it functions on mobile devices, tablets, and desktops.

Known Limitations

While we work diligently to maintain accessibility, some areas of our website may not yet fully meet WCAG 2.1 AA standards. We are actively working to identify and address these gaps. Third-party tools and integrations — such as our online booking system — may have their own accessibility considerations that are outside our direct control. We encourage you to contact us directly if any third-party tool presents a barrier to accessing our services.

In-Person Accessibility

Our salon in Coral Springs, FL is committed to welcoming all clients. If you have specific accessibility needs when visiting us in person — including mobility accommodations, extended appointment times, or communication preferences — please let us know when booking and we will do everything we can to accommodate you comfortably.

Feedback & Contact

We welcome your feedback on the accessibility of our website and services. If you encounter any barriers, have difficulty accessing any content, or need information in an alternative format, please contact us. We take all accessibility concerns seriously and aim to respond within 2 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you have the right to contact the U.S. Department of Justice Civil Rights Division or file a complaint under the Americans with Disabilities Act (ADA). More information is available at ada.gov.

Continuous Improvement

Accessibility is an ongoing effort, not a one-time checklist. We regularly review our website and update our practices as standards evolve and as we receive feedback from our community. We are committed to making Twists & Locs Salon a place where everyone — regardless of ability — can access the information and services they need.